Yes! At ekuuuu.com, we offer return shipping labels for our customers within India. Purchasing a return label is the easiest and fastest way to send items back, allowing you to track your return and receive your refund or store credit more quickly.

• Return label cost: ₹99 for a single item

• For multiple items, return label cost: ₹149

You can purchase your return shipping label directly through our Returns Portal and follow the guided steps to complete your return. It’s quick, convenient, and secure!

At ekuuuu.com, we currently do not offer direct exchanges. However, you’re welcome to return your item(s) by mail through our easy-to-use Returns Portal, in line with our [Return Policy].

If you’d like a different size, style, or color, simply place a new order for the item you’d like once your return is processed.

• We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. Please review our return policy guidelines before initiating a return:

  • Condition of Items: All returned items must be unworn, unwashed, with original tags attached, and returned in their original packaging.

  • Return Process: To initiate a return, please use our Online Return Portal and include the order packing slip or return invoice that clearly lists the items being returned. Incomplete or incorrect return forms may cause processing delays.

  • Lost or Stolen Returns: We are not responsible for return packages lost or stolen in transit. Be sure to keep your proof of postage and tracking number for your records.

  • Reporting Issues: If you receive a damaged, defective, or incorrect item, please report it within 14 days of delivery to be eligible for a return or exchange.

  • Return Drop-Offs: We do not accept return drop-offs at our distribution center or corporate office.

  For a smooth return experience, please follow all instructions carefully. If you have any questions, feel free to reach out to our customer support team.

We want you to feel confident with every in-store purchase. Please review our in-store return and exchange guidelines before visiting:

• No Cash Refunds: We do not offer cash refunds for in-store purchases.

• Exchanges: We gladly accept exchanges within 30 days of the original purchase date. Items must have all tags attached and be accompanied by a valid receipt.

• Store Credit Returns: Returns for store credit only are accepted within 30 days of the original purchase date with a valid receipt and all tags attached.

• Final Sale Items: The following categories are Final Sale and are not eligible for return or exchange in-store:

  • Dresses

  • Swimwear & Lingerie

  • Office Wear

  • Casual Wear

  • Sale Items

Please ensure all items meet our return requirements before visiting our store. If you have any questions, our in-store team will be happy to assist you.

Please note that certain items are marked as Final Sale and are not eligible for return, exchange, or store credit. These items include:

• Products with prices ending in .00, .96, .97, or .98

• Bodysuits

• Swimwear and undergarments

• Office Wear

• Party Wear, including Casual Wear and seasonal special occasion items

Due to hygiene and limited-time offers, these items are non-returnable. Please review your order carefully before completing your purchase.

If you have any questions about whether an item is final sale, our customer service team is happy to help.